- +1 630 974 1400
- info@oakbrookhair.com
At Oak Brook Hair Transplant, we are committed to providing the highest quality services and products to our patients. We understand that there may be times when you need to return or exchange a product. This Return Policy outlines the conditions under which returns and exchanges can be made.
To be eligible for a return or exchange, the following conditions must be met:
Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
Receipt or Proof of Purchase: A valid receipt or proof of purchase must be provided.
Return Window: Returns must be initiated within 30 days of the purchase date.
Certain items are not eligible for return or exchange, including:
Opened or Used Products: Any products that have been opened or used.
Personalized or Customized Items: Items that have been personalized or customized to your specifications.
Medical Supplies: Certain medical supplies and equipment, due to hygiene and safety concerns.
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team by phone or email to request a return authorization.
Package the Item: Securely package the item, including all original packaging materials, manuals, and accessories.
Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Subsection: Partial Refunds
Partial refunds may be granted in the following situations:
Items Not in Original Condition: Items that are damaged or missing parts for reasons not due to our error.
Returns Initiated After 30 Days: Items returned more than 30 days after delivery.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us for further assistance.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Return Policy, please contact us at:
Address: Oak Brook Hair Transplant, [Insert Address]
Phone: +1 630 974 1400
Email: info@oakbrook.com
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